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HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
All Hera Arms USA orders are shipped from our facility in Utah, USA. Delivery times are estimates and may vary depending on location. Please allow 7–10 business days for delivery after you receive your order confirmation.
RETURNS & EXCHANGE POLICY
You may return new, unused items purchased directly from Hera Arms USA within 15 days of delivery for a full refund (less shipping). To qualify for a refund, items must be returned in original packaging and unused condition.
We cover return shipping costs only if the return is due to our error, at Hera Arms USA’s discretion. We cannot issue refunds for:
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Items returned after 15 days
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Items not returned in the same condition as received
If your item is defective and you wish to exchange it for the same product or receive store credit, you may do so within 15 days of delivery.
To begin a return, please contact us at [email protected] or call us at (801) 878-4880 to request a return authorization number. Hera Arms USA reserves the right to decline any return or exchange request that does not meet our policy requirements.
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