WARRANTY & SAFETY

Warranty: 1 Year Manufacturing Guarantee

All warranty claims will be reviewed in house. Hera is not responsible for damage during use or installation. Hera recommends that all parts are installed by a qualified gunsmith. Hera is not responsible for damage during installation or use.

Returns & Exchange Policy

You may return new, unused items sold by HERA-USA within 15 days of delivery for a full refund less shipping of the purchase price of the goods returned. To be eligible for a refund, goods must be returned in their original packaging.

Please note that HERA-USA will pay for the return shipping costs only if the return is a result of our error, at HERA-USA's discretion. Refunds will not be issued for goods returned 15 days after delivery or goods that are not returned in the condition they were received.

If you received a defective item and wish to exchange it for the same item or receive credit, you may do so within 15 days of delivery. Please contact customer service at [email protected] or by phone at (801) 878-4880 to request a return authorization number. HERA-USA reserves the right to refuse any return or exchange.

How long does it take my order to ship?

Delivery times are estimates. Please allow 7–10 business days for delivery after order confirmation has been received.

Compliance with Laws

Buyer agrees to and shall comply with all applicable legal requirements, laws, and regulations. In the event that any of the goods are transferred to third parties, this requirement must also be communicated to such third parties. Buyer represents and warrants that they are of legal age to purchase the goods and know of no restrictions that would prevent them from doing so.

Export Notice & Compliance – Hera Arms USA

EXPORT NOTICE: Certain products offered by Hera Arms USA are regulated under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). These U.S. government controls may impose licensing requirements for the export, re-export, or transfer of firearms, accessories, technical data, and related services.

By purchasing from Hera Arms USA, you acknowledge and agree that:

  • You will not export, re-export, or transfer any Hera Arms product, technical data, or service in violation of U.S. export laws.
  • You are solely responsible for obtaining any required authorizations or licenses from the appropriate government agencies prior to exporting ITAR/EAR-controlled items.

State Compliance: Some U.S. states and local jurisdictions restrict the sale, possession, or shipment of firearm accessories, including magazines and stocks. Hera Arms USA will not process orders that are prohibited by law in your state or locality. Please check your local regulations before purchasing.

Firearm Safety Warning

Always follow proper firearm safety procedures. Improper installation, misuse, or unauthorized modification of Hera Arms products may lead to serious injury, death, or property damage. Hera Arms USA is not responsible for any damages or injuries resulting from unsafe or unlawful use of our products.

For questions about compliance, exports, or product use, please contact us at [email protected] or (801) 878-4880.